Engage SupportNet


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Engage offers a full service hardware, software and support warranty*. To ensure your Engage equipment continues to operate at an optimal level beyond the warranty period, or to add additional services during the warranty period; Engage provides the SupportNet program. With SupportNet you have access to a complete set of support offerings providing flexibility in the design of your protection plan to ensure reliable operation, minimal downtime, and protection for your investment into the future.

SupportNet builds on Engage’s highly regarded standard warranty by offering extended technical support and hardware maintenance options. SupportNet provides a single point of contact for support of Engage security products.


Summary of SupportNet Programs



S/W Maintenance

Technical Support

Standard Warranty Period

Repair/replace and return hardware failures

Maintenance and feature updates

10 x 5 telephone and email technical support


Extend hardware warranty 1, 2, or 3 years (order when purchase product)

Extend software updates by 1, 2, or 3 years (order when purchase product)

Extend technical support by 1, 2, or 3 years (order when purchase product)

Other Support Services

Installation & On-Site Assistance

Qualified Engineers travel to customer site to assist in installation and troubleshooting

Technical Training

Available at Engage corporate facility in Aptos, CA, or at customer site


* BlackVault full service warranty is 1 year; BlackDoor / BlackBond / BlackTube full service warranty is 2 years
* Warranty Information is located on page #2 of the product manual